Returns Policy – Pillar and Taper
We want you to be happy with your order. If you’d like to return something, here’s how it works:
Returns
- You have 14 days from receiving your item to request a return.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Please keep your receipt or proof of purchase.
To start a return, email us at chanelle@pillarandtaper.com.
Returns should be sent to:
Pillar and Taper
(Return Code – provided on approval)
School Drive
Ovenstone
Pittenweem
Fife KY10 2RR
United Kingdom
Please note: You are responsible for return shipping costs and packaging. We recommend using a tracked delivery service. Items sent without approval may not be accepted.
Damages & Issues
Please check your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us straight away so we can put it right.
Non-Returnable Items
- Personalised products (e.g. customised candles, wedding favours).
- Sale items.
- Gift cards.
If your personalised item arrives damaged or defective, email us and we’ll help.
Exchanges
If you’d like something different, return the item (once approved) and place a new order for the replacement.
Refunds
Once we receive and inspect your return, we’ll let you know if a refund is approved.
If more than 15 business days have passed, contact us at chanelle@pillarandtaper.com
Approved refunds will be issued to your original payment method within 10 business days.
Please allow time for your bank or card provider to process the refund.