At Pillar and Taper, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.
Information We Collect
We may collect the following when you use our website or place an order:
- Contact details (name, address, email, phone number).
- Order details (billing and delivery address, payment confirmation).
- Account information if you create one (username, password).
- Shopping details (items you view or add to your cart).
- Messages you send us (for example, customer support requests).
We also use cookies to improve your experience and understand how our site is used.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your purchases.
- Provide customer support.
- Send updates or offers (if you’ve chosen to receive them).
- Keep our website secure and running smoothly.
Sharing Your Information
We only share your information with trusted service providers who help us run our business (such as payment processors, delivery companies, or website providers). We never sell your personal information.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or delete your information.
- Opt out of marketing emails at any time (you’ll still get important updates about your orders).
How We Protect Your Data
We take steps to keep your personal information safe, but no system is 100% secure. We only keep your information for as long as necessary to provide our services or comply with the law.
Contact Us
If you have any questions about this policy or your data, please contact us:
Pillar and Taper
School Drive
Ovenstone
Pittenweem
Fife KY10 2RR
United Kingdom
Email: chanelle@pillarandtaper.com